Privacy Policy

This privacy policy explains how LCS Office Automation collects, uses and protects personal information, in line with the Protection of Personal Information Act (POPIA).

Last updated: 25 September 2026

Who we are

LCS Office Automation (“LCS”, “we”, “us”) provides Hosted PBX, CCTV, IT services and business connectivity to businesses in South Africa. We are the responsible party for the personal information that this policy describes.

This policy explains how we collect, use, share and protect personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to this website and to enquiries you make with us.

Information we collect

Information you give us. When you complete our enquiry form, call us or otherwise contact us, we may collect your name, company name, job title, telephone number, email address and details about your business requirements. Our website emails your enquiry form submission to LCS so that we can respond to you.

Information needed to provide services. If you become a customer, we may process information needed to deliver and support the services you have asked for, such as user names, contact details of your staff and technical details of your systems.

Website information. Our web server may record technical information such as your IP address, browser type and the pages you visit. We use this information to operate and secure the website.

How we use personal information

  • To respond to your enquiries and prepare quotations.
  • To provide, support and administer the services you have asked for.
  • To communicate with you about your enquiry or services.
  • To operate, maintain and protect this website.
  • To comply with our legal obligations.

We process personal information where you have consented, where it is necessary to conclude or perform a contract with you, where the law requires it, or where it is necessary for our legitimate interests or yours, as allowed by section 11 of POPIA.

Direct marketing

We will not send you electronic direct marketing unless you have agreed to it or you are an existing customer and the marketing relates to similar services. You can ask us to stop at any time.

Sharing personal information

We do not sell personal information. We may share it with:

  • service providers who help us operate our business and this website, such as hosting, IT and website analytics providers;
  • suppliers and technology vendors where this is needed to deliver a service you have asked for;
  • authorities or other parties where the law requires it.

We require those who process personal information on our behalf to keep it confidential and secure.

Information transferred outside South Africa

Some service providers may store or process information outside South Africa. Where this happens, we take steps to ensure the information is protected to a standard comparable to POPIA, as required by section 72 of the Act.

Keeping information secure

We take reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access. No method of transmission or storage is completely secure, but we work to protect the information we hold.

How long we keep information

We keep personal information only for as long as we need it for the purposes described in this policy, or for longer where the law requires it.

Cookies and website analytics

This website uses cookies needed for it to work, including cookies used when administrators sign in, and security features that help protect the website from misuse.

We use Google Analytics to understand how visitors use the website, for example which pages are viewed and how visitors arrive. Google Analytics uses cookies and collects information such as your approximate location, device, browser and the pages you visit. We do not use it to identify you by name. Google processes this information on our behalf and may do so outside South Africa.

You can block or delete cookies in your browser settings, or use the Google Analytics opt-out browser add-on. The website does not use advertising cookies.

Your rights

Under POPIA, you may ask us whether we hold personal information about you, request access to it, ask us to correct or delete it, and object to certain processing, including direct marketing.

To make a request, contact us on 014 597 0500 (from outside South Africa: +27 14 597 0500) or by email at support@lcstelecommunications.co.za. Before we act on a request, we may need to confirm your identity.

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa: inforegulator.org.za.

Changes to this privacy policy

We may update this privacy policy from time to time. The date at the top of this page shows when we last changed it.

Contact us

For questions about this privacy policy or your personal information, contact LCS Office Automation on 014 597 0500 (from outside South Africa: +27 14 597 0500) or by email at support@lcstelecommunications.co.za, or use our contact page.