Business calls, managed in the cloud.
Hosted PBX is a cloud-based business phone system for teams in the office, at other locations or working from home, with call recording, softphone apps, number porting and Yealink or Fanvil handsets.
What is Hosted PBX?
A PBX is the system that connects your business phone lines to your team’s extensions. It decides where incoming calls go and lets staff transfer calls to each other.
With Hosted PBX, that system is run by a service provider and reached over your internet connection, rather than a switchboard installed in your office. Your team uses desk phones, such as the Yealink and Fanvil handsets that LCS Office Automation supplies, or softphone apps.
How it fits together
Hosted phone system
Your extensions, menus and call rules are managed on the hosted platform.
Your internet connection
Calls travel over your business internet and network.
Your team’s phones
Yealink or Fanvil desk phones, or softphone apps, connect staff to the system.
Where Hosted PBX can help
Hosted PBX suits businesses that want professional call handling without maintaining phone equipment on site.
Busy reception lines
Route callers to the right person or department with menus and ring groups.
Teams in different places
Connect branches or staff working elsewhere on one business phone system.
Growing teams
Plan extensions for your current team and discuss how to add users later.
Changing systems
Keep your existing business numbers with number porting.
Hosted PBX features
Your system is set up around how your business handles calls. Tell LCS which features matter most when you request a quote.
Extensions
Give staff and departments their own extensions on one system.
Call routing and ring groups
Send calls to the right people, in order or simultaneously.
Reception menus
Greet callers and let them choose the department they need.
Transfers and voicemail
Pass calls between colleagues and take messages when no one is available.
Call recording
Record calls where your business needs it, for example for training or record-keeping.
Softphone apps
Make and take business calls on a softphone app, in the office or away from it.
Number porting
Move your existing business numbers to your new phone system.
Yealink and Fanvil handsets
LCS supplies Yealink and Fanvil desk phones for your team.
Remote and multi-site working
Use the same phone system across the office and other locations.
Hosted PBX vs an on-site PBX
How a hosted phone system differs from a traditional PBX installed in your office.
| Hosted PBX | On-site PBX | |
|---|---|---|
| Where the system runs | On a provider’s platform, reached over your internet connection | On PBX hardware installed at your premises |
| Equipment at your office | Desk phones or softphone apps, plus your network | PBX hardware, phones and cabling |
| Staff in other locations | Designed to work across locations, including with softphone apps | Usually needs extra setup to reach staff off site |
| Adding users | Add extensions to the hosted system as you grow | Limited by the hardware’s capacity |
| What it depends on | A stable internet connection with enough capacity for your calls | The on-site hardware and the lines connected to it |
General characteristics. The right choice depends on your business, locations and existing equipment.
Benefits of Hosted PBX for your business
A consistent first impression
Callers can be greeted and directed in the same way every time.
Flexibility for your team
One system for staff in the office and those working elsewhere.
Room to grow
Plan for new staff or locations as your business changes.
Planning your move to Hosted PBX
A little preparation makes the conversation more useful and the quotation more accurate.
Moving from an existing phone system?
Tell LCS how many users and telephone numbers you have, so that the move and the porting of your numbers can be planned.
What affects call quality?
Your internet connection, network configuration and equipment all play a part, so include them in your planning before making a change. LCS also provides business connectivity to support your calls.
Need a tailored quote?
Share your number of users, office locations and preferred calling features. Pricing and available features depend on the solution selected.
Hosted PBX questions
Answers to common questions about moving to a hosted phone system.
Do we need new phones?
LCS supplies Yealink and Fanvil handsets. Some existing phones may also be compatible, so share your current phone models with LCS to check.
Can we keep our existing numbers?
Yes. LCS offers number porting, so you can move your existing business numbers to Hosted PBX. Your current numbers and provider details are checked when the move is planned.
Can calls be recorded?
Yes. Call recording is available and is set up around your business requirements.
Can staff take calls away from the office?
Yes. Staff can use softphone apps to make and take business calls away from their desks.
What internet connection do we need?
Call quality depends on your internet connection, network configuration and equipment. Discuss your current setup with LCS before choosing a solution.
How much does Hosted PBX cost?
Pricing depends on the number of users, the features you need and the solution selected. Contact LCS for a tailored quotation.
Let’s plan your business phone system.
Tell LCS about your team, locations and how you handle calls today.