IT support that keeps your business moving.
Managed IT services, Microsoft 365, cyber protection and backup, plus practical help with the computers and networks your team relies on.
Remote support, and on-site support in Rustenburg.
What are managed IT services?
Managed IT services are ongoing IT support and management from an outside provider, for an agreed scope. Instead of calling for help only when something breaks, your business has a provider looking after its computers, users, network, Microsoft 365, cyber protection and backups.
LCS Office Automation provides managed IT services remotely, with on-site support in Rustenburg. Every engagement starts with understanding your current setup, so the service fits your business rather than a fixed package. LCS can also look after your phone system and business connectivity.
Managed IT services for your business
Each service is explained in terms of the need it addresses, what LCS provides and the practical benefit.
Managed IT services
Looking after computers, users and the network takes time most businesses would rather spend elsewhere.
How LCS helps: Ongoing management and support of your IT environment, remotely and on site in Rustenburg. Before work begins, you and LCS agree the scope and response arrangements.
The benefit: One provider looking after your IT, with clear expectations on both sides.
Microsoft 365
Email, Office apps and user accounts need to be set up properly and kept in order as your team changes.
How LCS helps: Microsoft 365 (Office 365) setup and administration, including user accounts, mailboxes and changes when staff join or leave.
The benefit: Your team can work with email and Office apps without the admin landing on your desk.
Cyber protection
Malware and other threats can put business devices and information at risk.
How LCS helps: Protecting business devices with Acronis Cyber Protect, set up and managed for your environment.
The benefit: A stronger line of defence for the devices your business runs on.
Backup and recovery
Hardware failure, accidental deletion or an attack can leave you without important files.
How LCS helps: Backup and recovery using Acronis Cyber Protect, configured around the systems and data that matter to you.
The benefit: A dependable way to get important information back when something goes wrong.
Computer support, setup and upgrades
Faults, slow computers and new equipment all interrupt the working day.
How LCS helps: Resolving workstation faults and software problems, and planning and setting up new equipment and upgrades.
The benefit: Staff spend less time waiting on technology and more time working.
Networks and Wi-Fi
Unreliable connections and weak Wi-Fi affect everyone in the office.
How LCS helps: Support for wired networks, Wi-Fi coverage and the connections between your devices.
The benefit: A more dependable network for the systems your business runs on.
Acronis and Acronis Cyber Protect are trademarks of Acronis International GmbH. Microsoft 365 and Office 365 are trademarks of the Microsoft group of companies.
What managed IT services make possible
Productive staff
Fewer interruptions from technical problems means more time for real work.
Reliable everyday systems
Well-planned networks and equipment help reduce disruption.
Better protection of business information
Cyber protection and regular backups help reduce the impact of threats, mistakes and hardware failures.
Getting started with managed IT services
A straightforward process, starting with a conversation about your current setup.
01
Discuss your existing setup
Share the number of users and devices, and the issues or projects you have in mind.
02
Identify your requirements
Talk through priorities with LCS and agree the scope of the work.
03
Request a tailored proposal
Receive a proposal based on the requirements you have agreed.
Need a business phone system too?
Hosted PBX runs over your network. LCS can discuss your phone system and IT requirements together.
Questions about managed IT services
Answers to common questions about working with LCS.
What do managed IT services include?
Managed IT services provide ongoing care of your IT environment. Before work begins, you and LCS agree the services, availability and response arrangements, so both sides know what is covered.
Can you set up and manage Microsoft 365?
Yes. LCS provides Microsoft 365 (Office 365) setup and administration, including user accounts and mailboxes.
How are backups handled?
LCS uses Acronis Cyber Protect for backup and recovery, configured around the systems and information that matter to your business. No backup can remove every risk, so you and LCS plan what to back up and how often.
Can you help remotely or on site?
Both. LCS provides remote support, and on-site support for businesses in Rustenburg.
How do existing customers log a support request?
Email support@lcstelecommunications.co.za or call 014 597 0500. Include your company name, the affected users or devices and any error messages, so that LCS can pick up the issue quickly.
Can you work with our existing equipment?
LCS can look at your existing computers and network equipment as part of understanding your requirements.
How do we get started?
Call 014 597 0500 and describe what is affected or what you are planning. For a fault, note when it started and any on-screen messages.
Let’s discuss your IT requirements.
Tell LCS about your team, your equipment and what you need help with.